By NEIL HARTNELL

Tribune Business Editor

nhartnell@tribunemedia.net

Majestic Tours, the Bahamian tour operator, has won Delta Vacations' 2018 Quality Assurance Award for the 10th consecutive year.

Delta Airlines' vacation provider created the Quality Assurance Award programme to recognize partners that provide outstanding quality, customer experience and product delivery to its clients. Each year, it honours qualifying hotels, destination management companies and rental car agencies across the globe out of more than 5,000 partners.

Majestic Tours was among 251 hotels, 22 destination management companies and four car rental companies that earned the designation this year.

"As a company, customer experience is paramount," said Elizabeth Moriarty, Delta Vacations vice-president of product development. "We cherish our partners who go above and beyond to ensure that our mutual customers have the most memorable vacation experience possible."

To be eligible for the award, partners must have achieved, on a per property basis:

• 99 percent customer satisfaction

• 99 percent product performance (no involuntary relocations)

• A minimum of 100 bookings annually

Majestic Tours was founded in 1959 by William "Billy" Saunders and his wife, Iris. Their vision, dedication and that of their staff turned a one-car transportation company into a 70-vehicle fleet featuring 29 passenger buses and other luxury vehicles.

Majestic provides ground transportation options as well as being a major tour sale agent, with locations in all major Nassau hotels. The company remains a family-run business and employs more than 120 Bahamians. It transported around 12,000 passengers for Delta Vacations over the past year.