Scotiabank: 93% of transactions at closing sites digital

By NEIL HARTNELL

Tribune Business Editor

nhartnell@tribunemedia.net

Scotiabank (Bahamas) top executive yesterday said 93 percent of transactions at the five branches it plans to close are now being conducted over self-service or digital banking channels.

Roger Archer, the institution's managing director, in e-mailed replies to Tribune Business questions said the use of these mechanisms by customers using its Andros, Exuma, Long Island, Abaco and Paradise Island branches had accelerated during the COVID-19 pandemic.

"Within the branches impacted by these changes, approximately 82 percent of total transactions were being conducted using our self-service banking channels (which include ABM, point of sale, mobile and online) at the start of 2020," he said. "By September, this number moved to approximately 93 percent. We believe the current trend in customer preference was further accelerated by the COVID-19 pandemic."

Some observers will likely voice surprise at the high level of electronic and self-service banking use, especially in the four Family Islands affected, where Scotiabank's pull-out has been greeted with alarm due to the implications for financial access and inclusion with communities being stripped of long-standing physical branch presence.

Mr Archer added that Scotiabank will "seek to preserve employment by reassigning impacted team members to other areas of our operations where possible. As such, we are not able to immediately determine the number of team members who will be impacted. Staff members who are affected by these changes will also be prioritized in the recruitment process for any current vacancies".

Chester Cooper, the Opposition's deputy leader and finance spokesman, and Exuma MP, yesterday accused the Government of "throwing in the towel" on the drive to electronic banking as he branded Scotiabank's withdrawal "a serious blow".

Arguing that the Sand Dollar, the Central Bank-backed digital currency, was not ready to replace cash transactions in many Family Island communities, Mr Cooper said: "The closure of Scotiabank branches on the Family Islands will deal a serious blow to the economies of Abaco, Andros, Exuma and Long Island, which are already struggling greatly from the effects of the pandemic and the harsh economic recession.”

“This move is most disappointing to the loyal customers and residents of these islands that have used the services of this institution for decades. The people of Exuma have consistently complained of the dwindling level of services of banks there, particularly after Bank of The Bahamas closed its branch in 2017.

"On Exuma, the move will impact many businesses, tourists, workers at Sandals, government employees, pensioners, churches and others. It will be near to impossible to keep the ATMs properly stocked with cash. It will also hamper attempts to deposit cash, posing a safety risk to business owners. The vast majority of Family Islanders cannot afford or risk travelling to Nassau for their banking needs.”

Mr Cooper continued: “It is even more of a logistical nightmare considering the reduced operating hours of banks on New Providence and the ever-shifting travel protocols for inter-island travel under the state of emergency that apparently has no foreseeable end.

“The idea that their new model can replace traditional banks on islands is unrealistic. This is not a serious alternative to meet the needs of the people in these communities. In summary, adequate banking is essential to commerce, orderly Family Island growth and development and our way of life.”

“I implore the government to immediately engage the bank in discussions to delay or cancel this move. Comments in the press by the minister of finance (K Peter Turnquest) today indicate that the current administration has already thrown in the towel in this regard. They must not give up so easily.”

Mr Cooper called on the Government to re-open the Bank of the Bahamas branch on Exuma and expand the bank’s satellite network throughout the Family Islands.

“By doing nothing we are leaving thousands of Bahamians essentially unbanked and at an extreme disadvantage in terms of economic viability and growth. These developments cannot be left as is as we witness the further erosion of the financial capacity of our Family Islands," he said.

“The laissez faire, hands-off attitude of this administration with regard to the stripping away of banking services on our Family Islands and, in fact, all our islands, is intolerable. The Government should stand in the gap for its people. To continue to do nothing is not acceptable.”

Comments

DDK says...

THE HITS JUST KEEP ON COMING.......

Posted 29 October 2020, 2:09 p.m. Suggest removal

Kalikgold says...

This is some bullshit. The loyal customers who have banked, taken out loans, credit cards and mortgages DO NOT deserve this.

Posted 29 October 2020, 3:04 p.m. Suggest removal

bcitizen says...

I guess I can digitally fly myself to Nassau (when not under lock down) to receive new credit cards, take out a loan, sign documents, and get my new checks. Are we trying to eliminate the informal/cash economy in this country or expand it?

Posted 29 October 2020, 3:28 p.m. Suggest removal

newcitizen says...

How many times a month do you get a new credit card, take out a loan, sign documents, and get new cheques? Also, what are you talking about eliminating the informal/cash economy? You do realize that informal/cash economy means that it is outside of the banking system? How is closing a branch stopping that?

Posted 29 October 2020, 3:38 p.m. Suggest removal

bcitizen says...

Like you said less banks will mean more people operating outside of the banking system and expansion of the informal economy. Thank you for agreeing with me by trying to be smart. Also are you paying my ticket to Nassau whenever I need a brick and mortar bank and have to miss a day off of work and trust me I hate going actually into these banks and avoid it like the plague if I can? Even if it is 3-4 times a year that you need a actual branch to go to that is a tremendous cost and expense for a person. You have no idea about my finances and banking needs as a long time customer of Scotia bank. When these banks can accept checks via photo from your phone, allow digital signatures, can actually mail your credit/debit cards to you, allow pinning outside of the branch, have smart ATMs that can actually deposit cash and all the other modern/digital things then maybe they can justify their reduction in physical branches. I wish all the infrastructure was in place to allow this but, it is not. If you think any reduction in infrastructure and services in a area is a good thing and will help the economy of that area you are a moron.

Posted 29 October 2020, 5:41 p.m. Suggest removal

rodentos says...

both :)

Posted 29 October 2020, 3:46 p.m. Suggest removal

moncurcool says...

How disingenuous of Scotiabank. They talk about 93% or transactions in Abaco digital. What do they expect when the bank was closed due to Hurricane Dorian. But again, foreign banks have no empathy or concern for the Bahamas. Maybe Commonwealth Bank can step up and begin to fill the void and become the bank of choice for Bahamians

Posted 29 October 2020, 3:57 p.m. Suggest removal

Lknowles says...

Exactly bring back bank of the Bahamas scotia and royal bank are Canadian banks the Bahamas needs to stand on it's own 2 feet instead of depending on foreign banks it's going to be hard cashing checks n so forth and what happens when the atm run out of money this is ridiculous I guess everyone has to bank with royal bank now in exuma but that leaves long island with no banks at all what about the person's that dont kno or understand how to do the online banking where that leave them

Posted 29 October 2020, 4:09 p.m. Suggest removal

ConchFretter says...

We are already 20 years into the 21st century. Receiving new credit cards and new checks can be done via mail; documents can be signed electronically, as can loan applications. I am shocked the banks kept physical branches on these islands opened for this long.

There is a reason you don't see other banks swooping in to fill the void left by Scotia Bank, Royal Bank, etc -- the paradigm of many physical branches scattered throughout a country (any country) has long been obsolete. The rest of the world has moved on to online transactions (Zelle, Cash App, Apple Pay, Google Pay, Direct Deposit, autorecurring payment schedules, DocuSign, etc) and closed many of their physical branches. The question shouldn't be "what happens when the ATM runs out of money"; rather, the question should be "why are we still conducting transactions dependent on dollar bills"?

And if we as a country still do not have the infrastructure necessary for online banking, is that the banks' fault or the governments' (both FNM and PLP)??

Don't shoot the messenger.

Posted 29 October 2020, 5:06 p.m. Suggest removal

Kalikgold says...

conch fritter have you ever travelled to any of the family islands? These forms of e payment do not exist, and if they did it would be a nightmare for the businesses having to deal with slow people. I have painfully witnessed many people struggle to use a debit machine as form of payment and you talking about using smart phones to pay? Some of those islands don't even have a western union or money mart smh

Posted 29 October 2020, 5:37 p.m. Suggest removal

bcitizen says...

ROFL go mail yourself a letter in the mail and see how long it takes to get it if you ever get it. I wish all the services and online/digital options were available. I hate going into a brick and mortar bank and we should have long moved past this but, this unfortunately is not the case.

Posted 29 October 2020, 5:49 p.m. Suggest removal

becks says...

By mail??? Bwahahahaha! I just received my November2019 and December 2019 bank statements this past Tuesday! Nothing can be reliably done by mail, especially in the Family Islands. Anybody who thinks this withdrawl of brick-and-morter bank branches, especially from the Family Islands, is a non-issue let alone a positive thing is completely lacking in critical thinking skills and lacks the ability to foresee the consequences.

Posted 29 October 2020, 6:30 p.m. Suggest removal

DDK says...

Perhaps all SB debtors not domiciled in Nassau should refrain from making good on any debts to this shabby institution as a matter of protest for such inconscionable treatment of its thousands of family island customers who have suported this bank and its coffers for decades.

Posted 29 October 2020, 7:43 p.m. Suggest removal

sheeprunner12 says...

And how will SB trace you down and send you a summons to appear in court??? ............. by mail or the Popo or a debt recovery agency.

Posted 30 October 2020, 9:29 a.m. Suggest removal

bogart says...

Banks operate with a battery of lawyers and law firms selected by them and on their "Approved List" with whom Comsumers business are referred to or are "selected" by the comsumer. The Banks have all the clauses and fine print to stick any of the charges and money costs to Consumer(s) and backed up by "Approved" lawyers. The lucrative business from Banks are always sought after by Lawyers. Ironically, the Bahamas does not have a Consumer Financial Protection Bureau to protect Consumers and many consumers having aggrieved, blatent injustices etc. And after any Consumer financial issue with Bank usually leaves Consumer with money shortfall and endless back and forth frustrations there is no money to pay to lawyer....and if there is money to pay lawyer will have Lawyers claiming Conflict on going up against Banks with the deepest money pockets. Consumers need Consumer Financial Protection Bureau to protect them., represent them on financial concerns.

Posted 30 October 2020, 11:36 a.m. Suggest removal

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