EDITOR, The Tribune.

Kindly allow me a little space in your valuable newspaper to inquire if the one cent $0.01 drop or added to your bill has been changed or dropped. I paid a BTC Bill during the month of October 2023 with a balance of $00.56 cent and a payment of $00.55 cents was made and change was given back.

The November billing had a $5.00 late fee charged to it. I inquired at the company the reason for the $5.00 late fee charged to it.

One of BTC’s CSR’s informed me that there was an outstanding balance of $0.01 cent due and owing therefore the $5.00 represented the late fee charged. This she stated is the company’s policy and she could not do anything about it.

Was there a change of policy regarding dropping of the one and two cents? What would happen if all businesses in The Bahamas would adopt this policy and start charging the Public a late fee of $5.00 because they are one cent short? Should my $5.00 not be refunded?

Being a senior citizen, my telephone is very important for me, it is a necessity not a luxury and VAT should not be added?

It requires clarification and my $5.00 should be refunded.

A DISSATISFIED

SENIOR CITIZEN

CUSTOMER

Nassau,

November 10, 2023.