By DENISE MAYCOCK

Tribune Freeport Reporter

dmaycock@tribunemedia.net

KINGSLEY Smith, Parliamentary Secretary in the Ministry of Grand Bahama, has expressed strong concerns over the refusal of some insurance companies to pay claims in the aftermath of Hurricane Dorian, describing it as a significant issue that continues to erode consumer confidence in the industry.

Speaking at an event marking the Insurance Commission of The Bahamas’ expansion to Grand Bahama, Mr Smith stressed the critical need for consumer protection and fair business practices in the insurance sector.

“Many of you, like myself, have heard the horror stories, especially after Hurricane Dorian. Some of these issues linger to this day,” he said.

“Insurance companies have found every avenue or excuse to avoid paying claims — whether true, impactful, or not. This behaviour hinders confidence in the industry and leaves consumers with no other options.”

Mr Smith commended the Insurance Commission, led by Superintendent Dana Mullings Gray, for its decision to expand to Grand Bahama and create additional new jobs.

He emphasised the commission’s role in combating negative perceptions and fostering a sound insurance marketplace.

“I hope your presence here combat the negative narratives; that your presence promotes good business practices, protects consumers where their rights and interests are concerned, and develops insurance consciousness, if not in existence yet among the general public,” he said.

Mr Smith charged the commission to safeguard consumer interests.

“You must help to protect consumers and their rights. That is my message and charge to you,” he said.  

The  Insurance Commission was established in 2009. Its function is to maintain surveillance over the insurance market, promote sound and prudent insurance management and business practices, advise the Minister on insurance-related matters, and ensure compliance with anti-money laundering legislation.

Executives of the Insurance Commission of The Bahamas, including Rodney Bain, Manager, Communications, Business Intelligence and Consumer Awareness; Bionca Fountain, Assistant Legal Counsel, Office of the Superintendent; Dana Munnings-Gray, Superintendent of Insurance; Dr. Dee Allen, University of Cambridge; Aanica Scavella, Manager/Human Resources and Employee Relations, paid a courtesy call on the Minister for Grand Bahama Ginger Moxey on Monday.