I need some help, we are on our honeymoon at the Atlantis. We booked on a web site our trip. We were supposed to have access to a suit room (that we have) and to the imperial club with foods and drinks included. The imperial club is closed, they offered us breakfast and internet but for us it's does not represent what we paid for. The website is clear on this matter , they have no responsibility in the hotel description. Each hotel have a private access to their website to update their informations. We are staying until Saturday, we are very upset and already lost 2 days waiting for an appropriate solution. We are French and not very good in negotiation in English. What are your advice on this matter? What should we ask or do? The room is very expensive and if we had this information before leaving we would have spend less money on the room because here it's crazy! 9 dollars for a bottle of water... Help please!
Sarah331 says...
I need some help, we are on our honeymoon at the Atlantis. We booked on a web site our trip. We were supposed to have access to a suit room (that we have) and to the imperial club with foods and drinks included. The imperial club is closed, they offered us breakfast and internet but for us it's does not represent what we paid for. The website is clear on this matter , they have no responsibility in the hotel description. Each hotel have a private access to their website to update their informations. We are staying until Saturday, we are very upset and already lost 2 days waiting for an appropriate solution. We are French and not very good in negotiation in English. What are your advice on this matter? What should we ask or do? The room is very expensive and if we had this information before leaving we would have spend less money on the room because here it's crazy! 9 dollars for a bottle of water... Help please!
On Atlantis settles gratuity lawsuit
Posted 29 January 2014, 7:44 p.m. Suggest removal